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Returns & Exchanges

Policy

We want you to love your Kengos. You can return or exchange your Kengos for free for 30 days from the day you receive them, even after you've worn them.

Put them on, take them for a spin--around the park, to the grocery store, to make your latest TikTok video (or just to dance in front of your mirror). If something isn’t right, we’ll gladly exchange your Kengos or take them back and refund you.

Please let us know why you’re not happy with them; we’re always looking to improve so your feedback is very important to us!

Process

To start a return or an exchange:

  1. Click the button below to send us an email at hello@kengos.com with the subject line "Return/Exchange"
  2. In the body of the email, include:
    • Your order number,
    • The item that you're sending back to us, and
    • Whether you would like a return or an exchange.
Hit send and we'll take care of it for you!

    Start Return or Exchange

    You can also initiate a return by finding your order in your account and clicking the "Return Item(s)" button.

    We're working to find a nonprofit partner to donate lightly used shoes to. Shoes that don’t qualify for donation will be disposed of properly.

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    We’re here to give everyone a running start toward a better future.