Kengos is a wholesale manufacturer, therefore our policy is different than our authorized dealers. We only offer exchanges for new/unworn or manufacture defective items for exchange only.
All exchanges must have been purchased through Kengos.com website. If your purchase was made in store, you will be directed to make your return to that store location.
All exchanges need to be completed within 30 days from the original purchase date. If you are unsure of the fit or feel, please try, and wear your sandals on carpet to avoid getting the soles dirty.
Shoes that have been worn/used may not be exchanged.
Kengos Customer Service will send you an email within 1-2 business days, advising instructions and a return authorization number for returning the item(s).
*Customers are responsible for shipping charges for merchandise returned to Kengos.
[Shipping charges are non-refundable.]
*Exchange packages leaving our facility, ship out at Kengos' expense.
Exchanges will be processed within 5-10 business days after receipt of the return package at our warehouse.
PLEASE NOTE OUR HOURS OF OPERATION ARE:
MONDAYS - FRIDAYS, 8:30 AM TO 5:00 PM, PST.