There are 5 basic rules that we apply to sizing inquiries:

Kengos shoes come in full sizes only.

NORMAL TO WIDE FEET: If you are a size and a ½, order the
next size up.

NARROW FEET:  If you are a size and a ½, order the next size down.

[There is only ⅓”between full sizes.]

Unfortunately, Kengos does not offer half sizes. Therefore, we recommend placing your order for the next full size up.

Orders typically take 1 business day to process and ship, as long as the order is placed Monday through Thursday.

Orders that are placed Friday (after 8:30 am, PST) through Sunday, are processed and shipped out the following Monday.

We are open Monday through Friday, from 8:30 am to 5:00 pm PST. Excluding all national holidays.

All orders ship from our Huntington Beach, CA warehouse.

We offer UPS SurePost shipping method, allowing packages to be delivered by USPS.

Generally this shipping method can take between 5-7 businesses days within the continent, and 7-14 business days for Alaskan and Hawaiian locations.

Unfortunately, Kengos does not offer expedited shipping at this time, and we do not ship internationally at this time.

Delays are possible during the holidays, spring and summer seasons, so please make your purchases accordingly.

Note: Orders of 10 or more pair may be subject to additional shipping charges based on weight and destination.

Need to make an adjustment to your shipping information?

To change your shipping address, please email us your order number along with the correct shipping address as soon as possible, to CustomerService@kengos.com.

Kengos cannot guarantee corrections to address will be made if an order has already been processed..

Please note our hours of operation are Mondays - Fridays from 8:30 AM to 5:00 PM, PST.

If you have not heard back from us, please check your spam/junk folder and make sure to mark our emails as "NOT JUNK" to avoid missing an further communications.

All knitted styles (Amazie Knit Collection) you can machine wash these shoes in your washing machine with towels then air dry in the sun.

All other styles, we recommend using warm water to dampen a cloth and wash the shoes by hand, cleaning any dirt and allowing to air dry in the sun.

DO NOT PLACE KENGOS IN THE DRYING MACHINE.

Kengos offers warranties on manufacturer's defect items.

For exchanges and/or replacements, please see our; Return Policy and Defective Item policy in the FAQ.

We only offer exchanges for new/unworn or manufacture defective items, for items purchased through the Kengos.com website. 

All exchanges need to be completed within 30 days from the original purchase date.

Shoes that have been worn/used may not be exchanged. [If you are unsure of the fit or feel, please try on your footwear on carpet to avoid getting them dirty.] 

All original packaging is required for an exchange to be authorized. (Including plastic packaging, hang tags and shoe boxes for slippers and shoes.)

You may start an exchange here.

Exchange orders can take between 5-10 business days to process once the return package is received, although we are typically much faster!

Kengos only offers replacements for manufacturer defective items that were purchased through the Kengos.com website. If the item is deemed to be a manufacturer's defect, by following instructions below, we will replace it.

Shoes that show signs of normal wear and tear will not be deemed as defective, nor will they be replaced.

To proceed, please email us the following information to: CustomerService@Kengos.com

• Customer Name
• Customer Email Address
• Customer Phone Number
• Kengos.com Order Number (Order Number is located on all emailed documents such as: Order Confirmation, Order Tracking Update, Order Out for Delivery Notification, and Order Delivery Complete.)

Please send the requested photos below:

• Photo close-up of damaged area
• Photo showing the complete view of top of shoe
• Photo showing the complete view of bottom of shoe
• Photo of the side view of shoe

Please make sure you have written confirmation and instructions from Kengos Customer Service, before discarding the item.

Kengos has a generous damage allowance with all our authorized dealers, this system is in place to account for possible item defects for purchases made in store.

If your purchase was made at a store, please return to the store for a refund or item replacement. Should the store not be able to assist you, please email us with the above information, photos and store receipt, so we can see how best to assist you.

If your package is not delivered within the estimated delivery time-frame given on your order confirmation, please review your tracking information for any updates or delays the carrier has notated. Unfortunately, Kengos has no control over carrier delays.

If the package is not marked as delivered within a reasonable amount of time (delays considered) please contact us at: CustomerService@Kengos.com

*Kengos is not liable for packages that are marked as delivered, or incorrect shipping addresses entered by the customer.

(Addresses are not guaranteed to be updated before an order ships.)

Kengos will do all we can to provide excellent customer service and help you find your Kengos.

If your package is returned to the sender (Kengos) we will refund you for your order, minus the cost of the original shipping cost and the return to sender fee.